PRIVACY POLICY

1. Information We Collect

We may collect and hold the following types of personal information:

• Name, email address, phone number, and postal address
• Business name, job title, and industry
• Information provided via our contact forms, email correspondence, or telephone conversations
• Payment and billing information (where applicable)
• Website usage data, including IP address, browser type, pages visited, and cookies
• Social media profile information (where you engage with us via social platforms)
• Any other information you voluntarily provide to us

2. How We Collect Information

We collect personal information through the following means:

• Directly from you, when you fill out forms on our website, send us emails, or communicate with us by phone
• Through our website via cookies, analytics tools, and similar technologies
• From third parties, such as referral partners, with your consent
• From publicly available sources

Where practicable, we will collect personal information directly from you. We will not collect personal information unless the information is reasonably necessary for one or more of our functions or activities.

3. Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide our creative services to you, including brand identity, creative direction, event production, experiential marketing, content strategy, and campaign development
• To respond to your enquiries and communicate with you about our services
• To process payments and manage billing
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent)
• To comply with our legal obligations
• For internal administrative and record-keeping purposes

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in operating our business (e.g., IT support, payment processors, hosting providers)
• Professional advisers, including accountants and lawyers
• Government authorities, where required by law
• Third parties with your express consent

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Overseas Disclosure

We may disclose personal information to overseas recipients in the course of providing our services, for example where we use cloud-based services hosted outside Australia. Where we do so, we take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles or is subject to a substantially similar privacy regime.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security measures include:

• Secure storage of electronic records using password protection and encryption
• Restricting access to personal information to authorised personnel only
• Using secure communication channels
• Regular review of our information security practices

When we no longer require your personal information for the purposes outlined in this policy, we will take reasonable steps to destroy or de-identify it.

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

We may use third-party analytics services (such as Google Analytics) to collect and analyse website usage data. This data is collected in an anonymised and aggregated form.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information

To request access to or correction of your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe (generally within 30 days). We may charge a reasonable fee for providing access to your information where permitted by law.

9. Direct Marketing

We may use your personal information to send you marketing communications about our services that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in our emails
• Contacting us directly at ceo@badponypty.space

We will process your opt-out request as soon as practicable.

10. Complaints

If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint with us by contacting:

We will investigate all complaints and respond within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: